customer testimonials
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I love Hostek for the pricing, control panel utilities, and extra applications e.g. blog. I am not completely satisfied with the user-support on ColdFusion though. They usually response within a couple of hours (that is good), but the answer isn't necessarily helpful (I suspect the support doesn't really read the question.) However, one particular staff with initial B.A is above the rest in solving the problems I encounter. Of course, this is only my personal opinion.
by Kin
on 03/03/2010 -
Not only an excellent value in hosting, their servers run really well, too! I can't say enough about how helpful the tech support team has been. I found Hostek about 18 months ago and have been hosting new sites, and migrating my bigger sites from other,problematic, hosts , to Hostek
by Joel
on 03/03/2010 -
Saturday night, no I.T. guy but you guyz solved the problem in 30 seconds! Hat's off to Alex L. & all at Hostek, super-expedient service and solutions keeping my business up and running!!!
by Image Optometry
on 01/23/2011 -
Hostek is hands-down the best hosting service
Hostek is hands-down the best hosting service I've ever worked with. No matter what time of the day, or what my issues are, Hostek has been RIGHT THERE to solve them for me.by Thomas Bertino
on 11/26/2011 -
Each time I have needed your help with my website/e-mail everyone has been extremely patient & helpful. My business belongs to you guys.
by www.reachthegoal.com
on 05/31/2009 -
Awesome tech support. You actually can get things done in 1 post rather than going back and forth with tech people who don't read tickets or are clueless. You can also call to speak to a real person, online chat and posting a ticket is simple and easy; they don't make you jump through hoops to ask a question or get support.
by Aaron
on 05/21/2009 -
Terrific company and real pleasure to speak to when ever there exist an issue which is usually rectified in a matter of minutes.
by Jimmy Lotts Jr.
on 06/07/2009 -
Thank you!
Hi Don here from 5thgearParts.com just wanted to give a big shout out to the crew at Hostek. Jake H. and Chris D. are A-1 Chris and Jake recently helped me switch over my data base. I was frightened but they made the transfer painless. One time I had an issue on a weekend. As you know if your site is down it means lost revenue and lots of PO'ed customers. I emailed Hostek not expecting to hear back until Monday. Jake in tech support not only got right back to me but he had the problem solved . Also did I mention this was on Easter Sunday? Not just Sunday,,, Easter Sunday!! Thats what I call customer service. I would recommend Hostek to everyone. Thanksby Don Howland
on 05/16/2012 -
When I started with Hostek, they weren't as big as they are now. I had switched from another provider and wasn't expecting much in the way of service. Hostek blew me away. They're fast and reliable. In the five plus years I've been with them, my sites have only been completely down once and that was for less than four hours. Even as they have grown, their service level has never gone down. I would have to say that at least 90% of my issues were resolved in 4 hours or less, 9% have taken 4 to 8 hours. Only once has an issue taken Hostek longer than 8 hours to be resolved. When I design websites, I charge customers more if they host with someone besides Hostek, because I know it will take longer for issues to be resolved
by Julie Totsch
on 06/07/2009 -
I did receive notice from Godaddy.com concerning their dropping of CF support. I moved all my sites to Hostek and find it quite a bit faster (I choose the CF reseller option) than Godaddy and the support trumps them as well.
by Robert Barrett
on 12/29/2011
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I've been in the computer business since 1981. I project managed Intels
foray into web hosting. Your support turnaround, lack of really dumb
questions in response to tickets and so on, well you're all just a class act
and it's what all your competitors ought to be aiming for. Been with you a
year or so now and every time we've needed assistance I've got a response
before my next birthday that dealt with my issue, first time, every time. (Morris F. Jun 13, 2010)
Hey you guys are awesome. Thank you so much Brian, just amazing how one misplaced line of code can hold a whole person up. Needless to say I am cheesing right now. Thanks for taking the "Time" and "Wanting" to find the problem and resolve it, Your findings and fixing the problems for me has made me respectful to you and your team and please let them know that. I am very happy I came on board because no other company would really help me. It really wasn't hard to fix and I have learned something. You didn't let me give up and I would recommend others to your site. (Jesse C. Jul 4, 2008)
I love you guys! I've tried many web hosts over the years and you guys are in a league of your own. The support is phenomenal. I ALWAYS get a ridiculously quick response to absolutely any questions or concerns I have (which are rare). Your support staff is always helpful and will go above and beyond without a hint of aggravation. Thank you for your fantastic service and for offering your hosting plans at incredibly affordable prices. Thank you so much! (Staci C. Sep 11, 2008)
Hosting has been reliable and when there are issues, there's always been fast response. Your service is hard to beat! Over the past year I registered 3 new sites and have not been dissappointed! I'm notified in person via email AND phone call when domains are up for renewal which is greatly appreciated!! Service is exceptional and I would highly recommend to anyone looking for hosting. The monthly hosting fee is cheap; the service is priceless! (Brian B. Oct 5, 2008)
I must say, I have been developing sites since 1996 and I have been through
ALOT of web hosts in that time. And, after only 1 day with you, I can
already see your staff not only offers intelligent, prompt service, you
actually care and take action.... wow, just wow... Every positive word in your testimonials is true. Thanks so much.
(Anthony Nov 12, 2007)
Wow, you guys just saved my life! I can't even imagine how long it would
have taken me to setup that database again. Your support, and your services
all around, are by far the best! Add to that you upgraded to ColdFusion 8 almost
instantly, and I can't think of anything you don't offer that I could ever
need! Keep up the good work. (Al R. Nov 8, 2007)
I've said it before, I'm saying it again. You guys are the best! I've dealt with other hosting companies so I can compare. Your tech support is prompt, courteous, and thorough.
(Tom Romeo Sept 28, 2007)
[I] was just reading your testimonial page, and based on our experience over
the past few months as we moved almost all of our web sites over to you
(more coming soon), most of those statements were truly "Under stated"
rather than exaggerations. We've had ZERO complaints about your service, and hundreds of reasons to
complement you. Your name is definitely on our Christmas list of good vendors.
(Lee Besing July 11, 2007)
I run a web development company and deal with many web hosts
and you are by far the best I've used. The service itself is super,
but what sets you apart is the support team. I can't say enough
about them. They are professional, responsive and knowledgeable--this
is what makes the difference between web hosting and good web hosting.
(P.F.)
I have never had such great and fast support from any other service provider! Each time I placed a support
ticket, it was resolved in a flash! I am actively advertising your server to
every one I talk to who is looking for a hosting service! (Pat D.)
You have already in 1 week outdone any other hosting company I've
ever used. Companies today use the word "solutions" as a marketing tool and through
the years the meaning has been forgotten. You guys are definitely showing the
true meaning of it. I just want others to know that there is still a company with values.
(J.M.)
I would like to tell you that I have been with 7 hosting companies and
this one is by far the greatest. When our site gets big, we will definately remember
you. I would also like to show my gratitude by putting on a banner at no charge
for your company. I own 7 other sites and plan to move each of them to you.
(J.M.)
My webmaster says that you guys are the most considerate, polite, and helpful people he has
ever worked with. Hats off to you!
(P.M.)
You guys never cease to amaze me at how great your customer service is. Keep up the good work,
this is what a hosting company SHOULD be!
(J.K.)
So far your service has showed by far the best tech support of the 3 hosting companies I've tried.
I'm really happy with it. (R.K.)
You all are fast! One more reason that I will refer all my friends to you!!! (D.M.)
The support I receive from you guys is
excellent and I would recomend you to everyone. Your service does not
reflect your monthly fees. I have never received the same service and
promptness from other web hosts at twice the cost. (J.)
I've referred people to you. I have never been more confident in
referring anyone to any other service. (J.M.)
Thanks for the follow-up to check back with me. I work as a help desk engineer... and this is the kind of support every support orginization should strive for. This is the kind of support that will make me keep my site with you for years to come. (J.D.)
Once again i am soooooo happy with the fast service and great response time your company has. I am so glad I was lucky enough to choose a webhost that is so committed to their customers. It's definately a nice thing to have a friend on the web. thanks again for everything and keep up the good work! you guys are the best! (C.M.)
This is the first time I have set up a site that wasn't hosted
by Geocities... AND WHAT A DIFFERENCE!. My site went up correctly, the first
time. Your e-mail responses are lightning fast and you always answer my
question right the first time. You have a customer for life!
(W.C.)
You guys are so fast! I am going to recomend you to everyone I meet that needs a host, you rule!
(D.M.)
Thanks for the swift and nice reply. Best support I have ever encountered. With my previous host, I
was used to having to sometimes wait days to get questions answered and problems resolved. This is wonderful.
(T.C.)I want to let you know that I have found your support staff to be
very helpful during the setup of this site. I've been very impressed with
your response times and quality of information.
I've worked with many so-called "support staffs" over the last 5 years and
have been (to be kind) not impressed with nearly all of them. Your effort to
truly provide service is very appreciated - I wish the rest of the ISPs were
half as helpful as you and your staff has been (M.)
I've been very impressed with the services you have
provided me with so far. As far as I know, my e-mail or web hosting has not
gone down at all since I signed up. I want to commend you on the job you
all are doing and thank you for running a first-rate hosting service. (W.W.)Thank you so much for always returning my emails promptly.
I have used 3 different ISP's for my website and never have I had such
prompt service to emails. (A.M.)
Your company's customer service and support is 100 times better than
my last hosting company. You guys Rock! Thanks. (John)
I can't believe it... I am still in shock it started about 2 days ago I needed a host.
I looked around and nearly signed up to WiredHosting then I found your site in a search, all the
features you had made me think it was a load a bull so I clicked on the online chat and chatted with a
very nice guy. I took about 30 Minutes of his time but he explained it all and I was happy to sign up.
I read all the other peoples responses to your site and thought it might just be the good sections cut
out and the bad ones hidden but I was wrong...
Today I sent a support email. By the time I had checked for a response it was completed. No joke -
about a 2-3 minutes turn around....!!! ALL I CAN SAY IS KEEP UP THE EXCELLENT SERVICE AND I AM VERY
IMPRESSED! If I can convert anyone over I will....
(M.P.)
Man, if you guys were any quicker you'd be reading my mind and making changes before I could even ask!
(J.D.)
Thanks a lot, you guys are the best host I've ever had!!!!! (and I've been
through 7 now in less than four years!!!!) (J.K.)
Hey... I must say, if this kind of service keeps up, I wont know how to cope... I am used to having to
beg, remind, beg some more - the whole 9 yards. Thanks!!! (B.W. (reseller))
Thanks for being there when I need help. I would say that's what I like most about
you. It's not so much the package and the price, that's good too, but its the
service and support that really makes you guys great! (J.S.)
Are you a real person or a robot? It amazes me how quick you people respond to needs
of your customers. I have never received better service. Glad to know you never sleep.
Thanks again. (R.K.)
I WANT TO PUT THIS IN CAPS, BECAUSE IT IS SO IMPORTANT... I HAVE NEVER RECEIVED BETTER
SERVICE AND QUICK RESPONSE TO EMAILS AND PATIENCE WITH MY IGNORANT REQUESTS THAN I GOT
FROM YOU!!!! ...WE WILL MAINTAIN A LONG HISTORY TOGETHER!!!!! (W.B.)
I want to say now that I have been extremely pleased with your
high level of service so far in only a week or so, you have already exceeded
my last hosts level of CS (customer service/support). I will be transferring my other 2 domains
to you. (D.)
I believe with out a doubt this is the best web hosting company I have ever used. You are very nice, courteous,
and go out of your way to help people out. Keep up the good work. (D.S.)
I will definately send people your way. For the price and service that you guys
offer, you have the best deal going. (R.M.)